Last updated: May 25, 2025
At Multiwatches, we are committed to delivering your orders quickly, securely, and reliably — no matter where you are in the world. This Shipping Policy outlines our delivery practices to ensure a smooth and transparent experience.
1. Shipping Coverage
We offer worldwide shipping. All orders are dispatched from our primary fulfillment locations in Europe and through verified global partners.
We currently deliver to customers in North America, Europe, Asia, the Middle East, Australia, and more.
2. Processing Time
All orders are typically processed and shipped within 1 to 2 business days (Monday to Friday, excluding holidays).
You will receive a confirmation email once your order has been shipped.
3. Estimated Delivery Times
- Standard International Shipping: 3 to 5 business days from dispatch
- Expedited Shipping (if available at checkout): 1 to 3 business days
Note: Delivery estimates may vary depending on your location, local customs clearance, and carrier performance.
4. Shipping Costs
- Standard Shipping: Free on all orders — no minimum purchase required
- Expedited Shipping: Calculated at checkout if offered in your region
Any additional customs duties, taxes, or import fees are the responsibility of the customer and may vary by destination country.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can track the status of your shipment at any time using the tracking link provided or through our Track My Order page.
6. Delivery Issues
If your order is marked as delivered but has not arrived, please:
- Double-check your delivery address
- Contact your local carrier or post office
- Contact our support team so we can investigate promptly
7. Lost or Damaged Packages
If your item arrives damaged or appears lost in transit, please contact us immediately. We’ll assist you in filing a claim and offer a replacement or refund when applicable.
Contact Us
If you have any questions about your shipment, please contact our support team:
Phone: +1 310-361-5572
Email: help@multiwatches.com
Address: 18 rue Vouillé, Paris, 75015, France