Last updated: May 25, 2025
At Multiwatches, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, www.multiwatches.com (“Site”), or interact with us in any way.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of personal data:
- Personal Identifiers: Name, email address, shipping address, billing address, phone number
- Payment Information: Processed securely through third-party providers (we do not store full payment details)
- Account Details: Login credentials, order history
- Technical Data: IP address, browser type, device information, and browsing behavior
- Communication Records: Emails, chats, or messages exchanged with customer service
2. How We Use Your Information
We use the data we collect to:
- Process and deliver your orders
- Provide customer support
- Improve website functionality and user experience
- Send transactional and promotional emails (only with consent)
- Prevent fraud and maintain the security of our services
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information. We only share it with:
- Trusted third-party service providers (e.g., payment processors, shipping carriers, analytics platforms)
- Government or legal authorities when required by law or in response to a legal request
- Partners and vendors as necessary to fulfill your order or support customer service
4. Cookies & Tracking Technologies
We use cookies and similar technologies to improve website performance, personalize content, and analyze traffic. You can manage your cookie preferences through your browser settings.
For more information, see our Cookie Policy.
5. Your Rights
Depending on your location, you may have rights under privacy laws (e.g., GDPR, CCPA), including:
- The right to access or correct your personal data
- The right to request deletion of your data
- The right to object to certain data processing activities
- The right to withdraw consent at any time
To make a privacy-related request, contact us at help@multiwatches.com.
6. Data Security
We implement industry-standard measures to protect your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your information as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
8. International Data Transfers
As a global marketplace, your data may be transferred and processed outside of your country of residence. We ensure appropriate safeguards are in place for international transfers.
9. Children’s Privacy
Our services are not intended for children under 16. We do not knowingly collect personal data from anyone under this age. If you believe a child has provided us personal information, please contact us.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date above.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, please contact us:
Phone: +1 310-361-5572
Email: help@multiwatches.com
Address: 18 rue Vouillé, Paris, 75015, France