How do I place an order?
Simply browse our catalog, choose the watch you love, and click “Add to Cart”. Follow the checkout steps to complete your purchase securely.
Can I change or cancel my order?
Yes — as long as the order hasn’t been shipped. Contact us as soon as possible at help@multiwatches.com or call +1 310-361-5572. Once the order is processed, we may not be able to cancel or edit it.
How can I track my order?
Once your order ships, we’ll send you an email with your tracking number and a link to track it. You can also visit our Track My Order page anytime.
I never received my package. What should I do?
If your tracking shows “delivered” but the item hasn’t arrived:
- Double-check your shipping address and mailbox.
- Check with neighbors or your local carrier.
- Contact us so we can help investigate.
Do you ship internationally?
Yes! We ship worldwide, and standard shipping is free. Estimated delivery time: 3–5 business days depending on your location.
I received the wrong or damaged item. What now?
We’re truly sorry! Please email us within 7 days of receiving your package. We’ll offer a replacement or refund — at no additional cost.
Didn’t find your answer?
Please use the form below and we’ll get back to you within 24 hours: